Disk Drive RMA Process - Revision history

Jxpryde: /* Western Digital */

2015-10-30T18:40:29Z

Western Digital

← Older revision		Revision as of 13:40, 30 October 2015
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	=== Western Digital ===		=== Western Digital ===

	* Go to ~~http~~://~~support~~.~~wdc~~.com/~~warranty~~/		* Go to https://westerndigital.secure.force.com/ind/?lang=en
	* Click on "WD Support Portal" under "End Users"		* Click on "WD Support Portal" under "End Users"
	* Now you have to log in: the login should be in /home/sysadmin/passwords/wd-rma on [[Machine_List#aspartame\|aspartame]]		* Now you have to log in: the login should be in /home/sysadmin/passwords/wd-rma on [[Machine_List#aspartame\|aspartame]]

Pbarfuss at 03:45, 19 October 2014

2014-10-19T03:45:47Z

Pbarfuss at 03:45, 19 October 2014

2014-10-19T03:45:18Z

Pbarfuss: Created page with "Mirror has many drives. Periodically, they may fail. Most disk drive manufacturers have lengthy warranties - Seagate does 5 years always, and on the WD drives we have, the war..."

2014-10-19T03:44:44Z

Created page with "Mirror has many drives. Periodically, they may fail. Most disk drive manufacturers have lengthy warranties - Seagate does 5 years always, and on the WD drives we have, the war..."

New page

Mirror has many drives. Periodically, they may fail. Most disk drive manufacturers have lengthy warranties - Seagate does 5 years always, and on the WD drives we have, the warranty period is also at least 5 years. In case of failure, here's the process by which we can get a drive manufacturer to replace a failed drive that is still under warranty.

=== Western Digital ===

- Go to http://support.wdc.com/warranty/
- Click on "WD Support Portal" under "End Users"
- Now you have to log in: the login should be in /home/sysadmin/passwords/wd-rma on [[Machine_List#aspartame|aspartame]]
- Click on "New RMA"
- Enter the serial number from the back of the drive and click "Check" (if you have multiple drives to RMA, enter all serial numbers at the same time)
- If your drive is under warranty it will let you proceed to the next step
- System should ask you a few other questions for each drive including "when did you buy it" (guess) and "reason for RMA" (be brief but accurate; examples include "disk marked BAD by MegaRAID controller" or "fails SMART test with unrecoverable read errors")
- Now submit your RMA, it should ask for address information
- You will be sent a label and an address along with packaging information
- From this point, you have 30 days to get the package to the destination address through a traceable carrier
- The packaging information is really important as your RMA will not go through if you don't package it properly
- Go to the FedEx office in the plaza, ask a clerk to help you with "a return merchandise order that must be packaged in a very specific way"
- Follow the packaging directions to get your drive or drives packaged correctly. Highlights: put the drive in an anti static bag; use some bubble wrap and cardboard filler inside the box; write the RMA number on EVERY SURFACE of the box; tape the RMA barcode somewhere on top of the box where it will not be covered; insist that the FedEx shipping labels not cover your barcode and RMA numbers
- The destination address will be for an RMA premailer somewhere in Canada, so ask for ground domestic shipping; do not get the priority service (just say "there's no hurry for it to get there")
- Your total should be about $35 (this includes packaging and shipment)
- You should receive replacement drives within a few days

← Older revision		Revision as of 22:45, 18 October 2014
Line 3:		Line 3:
	=== Western Digital ===		=== Western Digital ===

	* Go to http://support.wdc.com/warranty/		* Go to http://support.wdc.com/warranty/
	* Click on "WD Support Portal" under "End Users"		* Click on "WD Support Portal" under "End Users"
	* Now you have to log in: the login should be in /home/sysadmin/passwords/wd-rma on [[Machine_List#aspartame\|aspartame]]		* Now you have to log in: the login should be in /home/sysadmin/passwords/wd-rma on [[Machine_List#aspartame\|aspartame]]
	* Click on "New RMA"		* Click on "New RMA"
	* Enter the serial number from the back of the drive and click "Check" (if you have multiple drives to RMA, enter all serial numbers at the same time)		* Enter the serial number from the back of the drive and click "Check" (if you have multiple drives to RMA, enter all serial numbers at the same time)
	* If your drive is under warranty it will let you proceed to the next step		* If your drive is under warranty it will let you proceed to the next step
	* System should ask you a few other questions for each drive including "when did you buy it" (guess) and "reason for RMA" (be brief but accurate; examples include "disk marked BAD by MegaRAID controller" or "fails SMART test with unrecoverable read errors")		* System should ask you a few other questions for each drive including "when did you buy it" (guess) and "reason for RMA" (be brief but accurate; examples include "disk marked BAD by MegaRAID controller" or "fails SMART test with unrecoverable read errors")
	* Now submit your RMA, it should ask for address information		* Now submit your RMA, it should ask for address information
	* You will be sent a label and an address along with packaging information		* You will be sent a label and an address along with packaging information
	* From this point, you have 30 days to get the package to the destination address through a traceable carrier		* From this point, you have 30 days to get the package to the destination address through a traceable carrier
	* The packaging information is really important as your RMA will not go through if you don't package it properly		* The packaging information is really important as your RMA will not go through if you don't package it properly
	* Go to the FedEx office in the plaza, ask a clerk to help you with "a return merchandise order that must be packaged in a very specific way"		* Go to the FedEx office in the plaza, ask a clerk to help you with "a return merchandise order that must be packaged in a very specific way"
	* Follow the packaging directions to get your drive or drives packaged correctly. Highlights: put the drive in an anti static bag; use some bubble wrap and cardboard filler inside the box; write the RMA number on EVERY SURFACE of the box; tape the RMA barcode somewhere on top of the box where it will not be covered; insist that the FedEx shipping labels not cover your barcode and RMA numbers		* Follow the packaging directions to get your drive or drives packaged correctly. Highlights: put the drive in an anti static bag; use some bubble wrap and cardboard filler inside the box; write the RMA number on EVERY SURFACE of the box; tape the RMA barcode somewhere on top of the box where it will not be covered; insist that the FedEx shipping labels not cover your barcode and RMA numbers
	* The destination address will be for an RMA premailer somewhere in Canada, so ask for ground domestic shipping; do not get the priority service (just say "there's no hurry for it to get there")		* The destination address will be for an RMA premailer somewhere in Canada, so ask for ground domestic shipping; do not get the priority service (just say "there's no hurry for it to get there")
	* Your total should be about $35 (this includes packaging and shipment)		* Your total should be about $35 (this includes packaging and shipment)
	* You should receive replacement drives within a few days		* You should receive replacement drives within a few days